FAQ

Find quick answers to common questions about DUDE21 Online.

Products

  • Yes, all our products are new and authentic. We are official retailers for Tommy Hilfiger, Calvin Klein, and Guess. All products come complete with labels and original packaging.

  • The DUDE21 store displays the real-time availability of items in our warehouses and retail locations.

    If a size is currently unavailable, it means that it is sold out and, at the moment, we cannot predict whether it will be restocked during the season.

    We recommend periodically visiting the product or collection page to check for any updates on availability. You can also save your favorite items to your WISHLIST to keep an eye on them.

DUDE21 Stores

  • You can click here to access our store locator and find the DUDE21 shop nearest to you.

    You will find all useful information: address, contact details, opening days and hours.

  • Generally yes, but there may be differences. Some items may be available exclusively online, while others might be part of collections dedicated to our physical stores. We recommend contacting your nearest store to check the availability of a specific product.

  • Certainly. Our staff is always available to assist you with your selection and provide a tailored service, designed to make your shopping experience even more enjoyable.

Orders and Shipping

  • We ship worldwide. Times and costs vary based on the destination country. To see the list of countries we ship to and the related shipping times and costs, please consult the Orders and Shipping page.

  • We ship within Italy in 24-48 hours via express delivery, and outside of Italy in 4-7 business days. In Italy, shipping costs €8 for orders under €99 and is free for orders of €99 or more. For international shipments, costs start at €12.

    To view the full list of countries we ship to and their associated costs, please visit the Orders and Shipping page.

  • Yes, during checkout you will be able to choose from different shipping methods.

    In addition to home delivery, in-store pickup is also available by selecting the DUDE21 store closest to your location from those available.

    The service is FREE and does not include any additional shipping costs.

    As soon as your order is ready for pickup, you will receive an email notification and an update will also be visible within your personal account.

  • No, it is not necessary to create an account manually. At the time of purchase, an account is automatically generated and associated with your email. Your orders, personal details, and shipping addresses are stored here. To log in, visit the Log in section and enter your email. You will receive an OTP via email to enter in order to access your personal area.

  • Once confirmed, the order cannot be modified or cancelled. We invite you to carefully check the contents of your cart before proceeding to payment. For any needs or concerns, you can still contact us through the Contact section of the site.

  • No, any customs duties and import taxes are the customer's responsibility and must be paid to the courier according to the indicated methods.

  • At the time of shipment, you will receive an email with the tracking number to monitor the progress of your shipment via the courier's website or the link provided. Alternatively, you can always track the status of your shipment from your personal area.

Returns and refunds

  • If you wish to return one or more items online, you can easily do so through your personal profile.

    Here's how the process works:

    1. Log in to your personal account.
    2. Find your order: In the Orders section, locate the order for which you wish to request a return. You can also make a partial return, selecting only some of the products included in the order.
    3. Request a return: Select the option to start the process and follow the guided instructions.
    4. Receive the return shipping label via email (if you are requesting a return from Italy).
    5. Prepare the package and apply the label to the outside.
    6. Return the package: You can take it to a FedEx drop-off point, or book a home pickup through the official platform at this link. After the return request is accepted and you receive the prepaid shipping label, you have 7 days to deliver the package to the courier.

    Online Returns from Outside Italy. If you are requesting a return from abroad, once approved, you will receive a confirmation email. You can then ship the package independently to our headquarters at the following address: ANNA VIRGILI SRL /Contrada San Giovanni snc, 63074 San Benedetto del Tronto (AP) – Italy. You can use the courier of your choice, provided the shipment is tracked and the service provider gives you a tracking number.

    For more information, please consult the Returns & Refunds page.

  • Return period: the request must be submitted within 14 days from the date of receipt of the order. The package must also be handed over to the courier within 7 days of the return request being approved.

    Product conditions: the product must be returned intact, unused, with original labels and packaging.

  • Once the product has been received (via online procedure or at an Anna Virgili store), we reserve 3–7 business days to approve the refund. The amount will then be credited to the same payment method used at the time of purchase.

  • You can return your items directly to one of our DUDE21 stores. Consult our store locator to find the shop nearest to you. Upon arrival at the store, a sales assistant will check the general condition of the product to ensure it complies with our return policy.

    To make a return, you simply need to:

    • visit the store within 14 days of receiving your order
    • bring two paper copies of your order confirmation

    Both copies will be signed and stamped by the store: one will remain with you as a receipt, and the other will be kept by the store as confirmation of the return and processing.

    For more information, please see our Returns & Refunds page.

  • ONLINE RETURN (If you are requesting a return from Italy): the procedure has a fixed cost of €8.00, which will be deducted from the refunded amount.

    RETURN TO A DUDE21 STORE: the procedure is FREE of charge. The full amount of your order will be refunded.

    *Note: The shipping costs incurred at the time of purchase will be fully refunded, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

  • At the moment, we do not offer the option of direct exchanges. If you would like a different size or color, please place a new order and return the item you do not wish to keep, following the instructions provided in our Returns & Refunds section.

    For any questions or assistance, our Customer Service is always at your disposal.