Shopping on DUDE21 is simple, secure, and flexible. For this reason, we have defined a clear and intuitive return procedure, manageable independently online or directly in-store.

The right of withdrawal is governed by Legislative Decree No. 206/2005 (Consumer Code), in implementation of Directive 2011/83/EU.

 

ONLINE RETURNS VIA YOUR PERSONAL ACCOUNT

If you wish to return one or more items online, you can easily do so through your personal profile.

Here's how the procedure works:

1. Access your personal account.
2. Find your order: In the Orders section, locate the order for which you wish to request a return. You can also make a partial return by selecting only some of the products included in the order.
3. Request a return: Select the option to start the procedure and follow the guided instructions.
4. Receive the return shipping label via email (if you are requesting a return from Italy).
5. Prepare the package and attach the label to the outside.
6. Return the package: You can drop it off at a FedEx drop-off point, or book a home pickup via the official platform at this link. After the return request is accepted and you receive the prepaid shipping label, you have 7 days to hand over the package to the courier.

Online Returns Outside Italy. If you are requesting a return from abroad, once approved, you will receive a confirmation email. You can then ship the package independently to our headquarters at the following address: ANNA VIRGILI SRL /Contrada San Giovanni snc, 63074 San Benedetto del Tronto (AP) – Italy. You can use any courier you prefer, provided the shipment is tracked and the service provider gives you a tracking number.

Important note: Any customs duties and import taxes applied during the return shipment are the responsibility of the customer, according to the customs regulations of the country of origin. Anna Virgili is not responsible for customs costs requested by the courier chosen for the return shipment.

Once the package is received, we reserve 3–7 business days to verify its condition and approve the refund, which will be credited to the same payment method used at the time of purchase.

Timelines and Conditions - Online Returns

Period for making a return: The request must be sent within 14 days from the date of order receipt. The package must also be delivered to the courier within 7 days of the return request approval.

Product condition: The product must be returned intact, unused, with original tags and packaging.

Costs (if you are requesting a return from Italy): Fixed cost of €8.00, which will be deducted from the refunded amount.

*Note: The amount of shipping costs incurred at the time of purchase will be fully refunded, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

 

IN-STORE RETURNS

Alternatively to online returns, you can return your items directly to one of our DUDE21 stores.

Consult our store locator to find the nearest store to you.

Upon arrival at the store, a sales assistant will verify the general condition of the product to ensure it complies with the return policy.

To make a return, you simply need to:

• present yourself in-store within 14 days of order receipt
• bring two paper copies of the order confirmation with you

Both copies will be signed and stamped by the store: one will remain with you as proof, the other will be kept by the store as confirmation of the return and its acceptance.

Once the product is received, we reserve 3–7 business days to approve the refund, which will be credited to the same payment method used at the time of purchase.

Timelines and Conditions - In-Store Returns

Period for making a return: The item must be returned to the store within 14 days from the delivery date.

Product condition: It must be returned intact, unused, with original tags and packaging.

Costs: No cost – in-store returns are FREE.

*Note: The amount of shipping costs incurred at the time of purchase will be fully refunded, except in the case of a partial return. In the latter case, the initial shipping cost will not be refunded.

 

EXCHANGES

Currently, we do not offer direct exchanges. If you would like a different size or color, we invite you to place a new order and proceed with the return of the item you do not wish to keep, following the procedures outlined on this page. For any questions or needs, our Customer Service is always at your disposal.