FAQ

Find quick answers to common questions about DUDE21 Online.

Products

  • Yes, all our products are new and authentic. We are official retailers of Tommy Hilfiger, Calvin Klein, and Guess. All products come with tags and original packaging.

  • The DUDE21 store shows the availability of items in our warehouses and stores in real time.

    If a size is currently out of stock, it means it's sold out, and we can't currently predict whether it will be restocked during the season.

    We recommend periodically visiting the product or collection page to check for any updates on availability. You can also save your favorite items to your WISHLIST so you can always keep track of them.

DUDE21 Stores

  • You can click here to access our store finder and find the DUDE21 store closest to you.

    You'll find all the useful information: address, contact details, opening days and hours.

  • Generally, yes, but there may be some differences. Some items may be available exclusively online, while others may be part of collections dedicated to our physical stores. We recommend contacting your nearest store to check the availability of a specific product.

  • Absolutely. Our staff is always available to help you choose and offer a personalized service, designed to make your shopping experience even more enjoyable.

Orders and shipments

  • We ship worldwide. Shipping times and costs vary depending on the country. To see a list of countries we ship to and their shipping times and costs, please visit our Orders and Shipping page.

  • We ship within Italy within 24-48 hours with express delivery, and outside Italy within 4-7 business days. Within Italy, shipping costs €8 for orders under €99 and is free for orders of €99 or more. International shipping costs start at €12.

    To see a complete list of countries we ship to and their costs, please visit our Orders and Shipping page.

  • Yes, you can choose between different shipping methods during checkout.

    In addition to home delivery, in-store pickup is also available by selecting the DUDE21 store closest to your location from those available.

    The service is FREE and does not include additional shipping costs.

    As soon as your order is available for pickup, you will receive an email notification and an update will also be visible in your personal account.

  • No, you don't need to create an account manually. When you make a purchase, an account is automatically generated and associated with your email address. Your orders, personal information, and shipping addresses are stored there. To log in, visit the Sign In section and enter your email address. You'll receive an OTP via email that you'll need to enter to access your personal area.

  • Once confirmed, your order cannot be changed or cancelled. We encourage you to carefully check the contents of your cart before proceeding to checkout. If you have any questions or concerns, you can contact us through the Contact Us section of the website.

  • No, any customs duties and import taxes are the customer's responsibility and must be paid to the courier according to the methods indicated.

  • Upon shipment, you'll receive an email with your tracking number. You can track the progress of your order via the courier's website or the link provided. Alternatively, you can always track the status of your order from your personal area .

Returns and refunds

  • If you wish to return one or more items online, you can easily do so through your profile

    staff.

    Here's how the procedure works:

    1. Log in to your personal account .
    2. Find your order: In the Orders section, locate the order for which you wish to request a return. You can also request a partial return by selecting only some of the products in the order.
    3. Request a return: Select the option to start the process and follow the guided instructions.
    4. Receive your return shipping label by email.
    5. Prepare the package and apply the label to the outside.
    6. Return the package: you can take it to a collection point, or arrange for home collection through the courier's official platform.

    For more information, please see the Returns & Refunds page.

  • Return period: The request must be submitted within 14 days of receiving the order.

    Product Condition: The product must be returned intact, unused, with original labels and packaging.

  • Once we receive the product (either online or at an Anna Virgili store), we allow 3–7 business days to approve the refund. The refund will then be credited to the same payment method used for the purchase.

  • You can return your items directly to one of our DUDE21 stores. Use our store locator to find the store closest to you. Upon arrival at the store, a sales associate will inspect the product's general condition to ensure it complies with our return policies.

    To make a return, all you need to do is:

    • show up at the store within 14 days of receiving your order
    • bring two paper copies of your order confirmation with you

    Both copies will be signed and stamped by the store : one will be kept for you as proof, the other will be retained by the store as confirmation of the return and acceptance.

    For more information, please see the Returns & Refunds page.

  • ONLINE RETURNS: This process has a fixed fee of €8.00, which will be deducted from the refunded amount.

    RETURN TO A DUDE21 STORE: The process is FREE and there are no additional costs. Your order will be refunded in full.

    *Note: The shipping costs incurred at the time of purchase will be refunded in full, except in the case of a partial return. In this case, the initial shipping cost will not be refunded.

  • We do not currently offer direct exchanges. If you would like a different size or color, we invite you to place a new order and return the item you do not wish to keep, following the instructions in the Returns & Refunds section .

    For any questions or needs, our Customer Service is always at your disposal.